FAQ

I ordered tickets through the Stars on Ice flyer that was placed on my seat at one of the 2016 shows. When will I receive my tickets?    »

Tickets ordered using the Stars on Ice flyer received at one of the 2016 shows will be mailed directly to you within one month of the 2017 performance date, if not sooner. If you have any questions regarding your ticket order, please contact the arena ticket office.

I ordered tickets through the flyer that I received at a 2016 show, but my check/credit card has not been processed. How do I know if my order has been received?    »

Since advance orders are sent directly to each box office, you will need to contact the box office in your city and ask them to look up your order to see if it was received.

I have changed my address since I ordered tickets at last year's figure skating show. How can I make sure that my tickets will be sent to the correct address?    »

Since orders are sent directly to each box office, you will need to contact the box office in your city, ask them to look up your order, and give them your new address.

How can I purchase programs from past Stars on Ice shows?    »

You may visit the Stars on Ice online store to purchase past programs or send a check or money order (sorry, no credit cards) to the following address:

Stars on Ice Programs
c/o IMG
1360 E. 9th St.
Cleveland, OH 44114

Programs from past tours are $15.00. Tour years 1987-88, 1989-90, 1991-92, 1992-93 and 1994-95 are sold out. Please include a note with your check indicating which tour year you are ordering.

Is there a Stars on Ice music CD available?    »

A Stars on Ice music CD is not available at this time.

How can I get a backstage pass?    »

Due to strict security policies, backstage passes are not available for any Stars on Ice figure skating shows.

What is the policy for bringing cameras to the show?    »

Stars on Ice policy is no flash photography, however digial cameras and video cameras WITHOUT FLASH are permitted. Non-flash cameras with lenses less than 70mm are permitted. Please check with your local arena regarding its photography/video policy.

How can I get a photo of a skater?    »

Cast and skater photos are available for sale through the Stars on Ice online store. Photos are also available for sale at all figure skating shows.

Where can I write to a skater?    »

Letters to the skaters may be sent to Stars on Ice, c/o IMG, 1360 E. 9th Street, Cleveland, OH 44114.

How can I join the Stars on Ice E-Mail list?    »

To join the Stars on Ice E-Mail list, Click Here. You may also call the Stars on Ice phone line at 216/436-3708, or by mailing your name and address to: Stars on Ice Mailing List, c/o IMG, 1360 E. 9th Street, Cleveland, OH 44114.

I have a suggestion/comment/question about Stars on Ice figure skating shows. What do I do?    »

All correspondence MUST be in writing and sent to Stars on Ice, c/o IMG, 1360 East 9th Street, Cleveland, OH 44114. Please include ticket stubs or ticket receipts regarding all seating concerns. Or you can email us at starsonice@img.com.