FAQ

Tickets ordered using the Stars on Ice flyer received at one of the 2017 shows will be mailed directly to you within one month of the 2018 performance date, if not sooner. If you have any questions regarding your ticket order, please contact the arena ticket office.

Since advance orders are sent directly to each box office, you will need to contact the box office in your city and ask them to look up your order to see if it was received.

Since orders are sent directly to each box office, you will need to contact the box office in your city, ask them to look up your order, and give them your new address.

You may visit the Stars on Ice online store to purchase past programs or send a check or money order (sorry, no credit cards) to the following address:

Stars on Ice Programs
c/o IMG
1360 E. 9th St.
Cleveland, OH 44114

Programs from past tours are $15.00. Please include a note with your check indicating which tour year you are ordering.

A Stars on Ice music CD is not available at this time.

Due to strict security policies, backstage passes are not available for any Stars on Ice figure skating shows.

Stars on Ice policy is no flash photography, however digial cameras and video cameras WITHOUT FLASH are permitted. Non-flash cameras with lenses less than 70mm are permitted. Please check with your local arena regarding its photography/video policy.

Cast and skater photos are available for sale through the Stars on Ice online store. Photos are also available for sale at all figure skating shows.

Letters to the skaters may be sent to Stars on Ice, c/o IMG, 1360 E. 9th Street, Cleveland, OH 44114.

To join the Stars on Ice E-Mail list, Click Here. 

All correspondence MUST be in writing and sent to Stars on Ice, c/o IMG, 1360 East 9th Street, Cleveland, OH 44114. Please include ticket stubs or ticket receipts regarding all seating concerns. Or you can email us at starsonice@img.com.